During my time at De Online Drogist as Graphic Designer, I took on a strategic UX research project alongside my design work: a full repositioning strategy for the in-house OTC brand 'Huisselectie' — a line of own-brand medicines offered as affordable alternatives to A-brand products.
Using GA4 and Google Search Console data, I mapped all traffic channels across 60 days of site-wide sessions (2.5M+ sessions analysed), identified where the OTC audience came from, and discovered that organic and paid search dominate — while social media, though small, offers a low-risk testing ground. I also surfaced a significant SEO gap: generic active-ingredient searches like 'naproxen' (118K impressions, position 7.2) and 'diclofenac' (135K impressions, position 6.3) represented hundreds of thousands of untapped impressions from customers who hadn't yet chosen a brand — exactly the right moment to introduce the Huisselectie.
The strategy covered five areas: subcategory-by-category cannibalization risk mapping, SEO content prioritization (four priority terms with the biggest gap between impressions and position), media channel specification, banner calendar analysis (18 out of 21 banner slots in Geneesmiddelen were structurally unfilled — a concrete opportunity), and legal risk guidelines for comparative messaging under Dutch advertising law (art. 6:194a BW).
The research was conducted independently using data tools and AI collaboration, and delivered as a formal strategy document to the marketing team. This project reflects my ability to go beyond visual design — combining data literacy, user research thinking, and strategic communication into a single coherent recommendation.